Shipping policy
Processing Time
- Orders are typically processed within 7-10 weeks.
- Shipping times depend on the chosen shipping method and destination. The average shipping time is 3-10 business days.
Shipping Rates
- Shipping rates vary based on the total value of the order and the shipping destination.
Order Tracking
- Once your order has been processed and shipped, you will receive an email with a tracking number. This allows you to track the status of your order in real time.
Customs and Import Taxes
- For international orders, customers are responsible for any customs duties and import taxes that may apply in their country. These costs are in addition to the order total and are determined by local customs authorities.
Delivery Issues
- If you encounter any issues with the delivery of your order (e.g., if the package does not arrive within the expected timeframe), please contact our customer service at verokamilla@gmail.com.
- If the package is returned to us due to an incorrect address, we can reship it to the correct address, but additional shipping fees will apply.
Lost or Damaged Packages
- In the rare event that your package is lost or damaged during shipping, please contact us, and we will do our best to resolve the issue.
Shipping Restrictions
- Certain products may not be eligible for shipping to specific countries. If you are unsure whether we ship to your country, please contact us.
Updates
- We reserve the right to update our shipping policy at any time. Any changes will be communicated to you, and the updated policy will always be available on our website.